Hospitality and Tourism Management, Certificate

The Hospitality and Tourism Management program is designed to provide students with practical skills for careers in the vibrant hospitality and tourism sectors. This program integrates fundamental business concepts with specialized hotel and restaurant management training, event planning, travel services, and customer relations. Students will acquire marketing, accounting, human resources, and operations management expertise tailored to the hospitality and tourism industries. 

The curriculum also strongly emphasizes leadership, communication, and problem-solving skills, which are crucial for thriving in these dynamic environments. Graduates will be prepared to pursue entry-level management roles in hotels, resorts, restaurants, event venues, and tourism-related businesses or to further their education at a four-year institution. 

Program Level Outcomes:

1. Demonstrate customer service skills, including effective problem-solving, empathy, and ensuring guest satisfaction in various hospitality settings.
2. Explain the scope and components of the multifaceted hospitality and tourism industry.
3. Describe the day-to-day operations within the hospitality industry, such as front desk management, housekeeping, human resources, security, and food and beverage service.
4. Describe food and beverage handling strategies, sanitation, safety, and state and federal regulation compliance.
5. Identify the core technologies in the hospitality industry and their strategic significance.